Skip to main content
My Job Page
Globe Icon An icon representing a globe

Sales Executive

Pier One Sydney Harbour Autograph Collection
Apply Now
Back to Search

POSITION SUMMARY

At Pier One Sydney Harbour, we craft unforgettable experiences inspired by our iconic waterfront location, bold design, and the spirit of individuality. As a Sales Executive, you will be a key ambassador of our brand, riving revenue through strategic sales initiatives, nurturing client relationships, and delivering bespoke service that reflects the unique character of our hotel.

You will collaborate across departments to manage guest and client enquiries, and ensure every interaction reflects the Pier One standard of excellence. With a strong focus on proactive selling, you’ll identify opportunities to upsell, cross-sell, and convert leads into loyal guests for leisure stays, corporate bookings, or special events.

You will also support the Sales & Marketing team with administrative tasks, maintain accurate records, and contribute to the hotel’s visibility and reputation through consistent brand representation.

KEY RESPONSIBILITIES

  • Respond to and manage client and guest inquiries across channels (phone, email, in-person), ensuring timely and professional communication.
  • Collaborate with internal teams (e.g., Revenue, Events, Front Office) to resolve guest concerns and deliver seamless service.
  • Apply strategic sales techniques to maximize revenue, including upselling room categories, packages, and event spaces.
  • Offer tailored gestures of appreciation (e.g., loyalty rewards, exclusive experiences) to enhance guest satisfaction and retention.
  • Maintain and update client profiles, sales leads, and loyalty program data.
  • Support the Sales & Marketing team with administrative duties such as reporting, filing, and correspondence.
  • Promote the Pier One brand image internally and externally through every interaction.

TEAM COLLABORATION

  • Act as a role model for service excellence and brand integrity.
  • Assist in onboarding and mentoring new team members.
  • Foster a collaborative team environment focused on shared goals and guest satisfaction.
  • Monitor service delivery to ensure alignment with quality standards.

QUALIFICATIONS

  • Education: High school diploma or equivalent required.
  • Experience: Minimum 2 years in sales, hospitality, or customer service.
  • Skills: Strong interpersonal, communication, and organizational skills. Ability to manage multiple priorities with attention to detail.
  • Technology: Proficiency in Microsoft Office and hotel CRM/reservation systems preferred.

WHY JOIN PIER ONE

At Pier One Sydney Harbour, we celebrate individuality, creativity, and connection. As part of Marriott’s Autograph Collection, we offer a workplace where your unique talents are valued, your growth is supported, and your contributions shape unforgettable guest experiences. We are proud to be an equal opportunity employer, committed to diversity, inclusion, and opportunity for all.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.