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Senior Director, Product Operating Model Capability

Marriott International HQ
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JOB SUMMARY 

The Senior Director, Product Operating Model Capability leads the ongoing maturation of Marriott’s product management function. This role sets the enterprise capability strategy, defines measurable maturity outcomes, and partners with senior leaders across business and technology to embed product thinking into how we plan, prioritize, fund, and deliver value. 

Reporting to the Managing Vice President, Portfolio Planning & Product Delivery, this leader manages a team of product management coaches and acts as a strategic advisor—using influence, credibility, and executive communication to drive adoption of the Product Operating Model at scale. 

CANDIDATE PROFILE 

Education & Experience 

  • Bachelor’s degree in business, technology, or related area or equivalent work experience, education, training, or certifications. 
  • 10+ years in product management/product operations, operating model, or transformation leadership roles in large, matrixed organizations 
  • Proven people leader with experience managing and developing teams consisting of enablement roles or similar. 
  • Deep knowledge of product strategy, discovery, outcome-based planning (OKRs), prioritization, and product delivery—able to translate concepts into repeatable routines 
  • Demonstrated success influencing senior leaders and driving decisions without formal authority; strong executive communication and facilitation skills 

Preferred:  

  • Operating model design, strategy/consulting, or large-scale transformation experience, with a track record of facilitating executive decisions 
  • Experience building adoption systems (learning journeys, playbooks, communities of practice) and using maturity/value metrics to drive sustained behavior change 

CORE WORK ACTIVITIES  

Enterprise Product Management Capability Strategy 

  • Set and evolve the enterprise product management capability strategy (skills, practices, leader routines) aligned to Marriott’s Product Operating Model and business priorities 
  • Define a product maturity model and dashboards; use insights to target interventions and track adoption and outcomes 
  • Influence senior leaders to strengthen product decision-making and embed product expectations into portfolio, funding, and governance forums 

Product Coaching & Enablement Leadership 

  • Lead, and develop a team of product management coaches; set standards and ensure consistent, high-impact product coaching and enablement across the enterprise 
  • Own and evolve the enterprise product management development program (curriculum, onboarding, and progression) and deliver learning journeys through workshops, playbooks, and coaching—in partnership with Learning & Development, Global Technology, and other teams as relevant 
  • Coach and advise product and technology leaders to improve strategic clarity, product storytelling, and empowered-team leadership 

Operating Mechanisms, Executive Reporting & Continuous Improvement 

  • Establish and evolve operating mechanisms that reinforce the Product Operating Model (OKR/QBR rhythms, decision rights, intake, and portfolio feedback loops) 
  • Provide executive transparency into adoption and value realization; translate insights into recommendations and drive continuous improvement by removing systemic impediments 

 

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.