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Senior GraphQL Devops Engineer

Marriott International HQ
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JOB SUMMARY 

The GraphQL API team at Marriott believes they can improve the digital experience of millions of guests around the globe while also enhancing the engineering experience for teams across the organization. We achieve this by building reliable, scalable, and secure platforms that enable the rapid delivery of high-quality digital experiences. 

We are seeking a highly motivated and experienced DevOps Engineer who is passionate about automation, cloud-native technologies, and operational excellence. The ideal candidate will have a strong background in cloud platforms, CI/CD automation, Kubernetes, and production operations, along with outstanding communication and collaboration skills. 

In this role, you will play a critical role in supporting and evolving Marriott's enterprise GraphQL platform, including deployment automation, environment management, observability, scalability, and operational reliability across cloud-native environments. You will partner with software engineers, platform teams, and digital product teams to drive platform modernization, implement deployment and operational best practices, and ensure the availability, performance, and security of mission-critical services. 

Success in this role requires the ability to manage multiple priorities, solve complex operational challenges, and collaborate effectively across technical and business teams. You will help establish standards for cloud infrastructure, CI/CD, release management, monitoring, and platform operations while continuously improving system reliability, operational efficiency, and the overall developer experience. 

If you feel you are up for the challenge, then please see further details below… 

CANDIDATE PROFILE 

Education and Experience 

Required  

  • 7+ years of experience in software engineering, with a strong focus on DevOps, application deployment, automation, and operational support. 
  • 5+ years of experience working with cloud platforms and services, preferably AWS. 
  • Strong experience with Kubernetes, containerization technologies, and cloud-native application deployment. 
  • 5+ years of experience implementing and managing CI/CD pipelines using tools such as Harness or Jenkins. 
  • 5+ years of experience maintaining and supporting production application environments. 
  • Knowledge of application build, deployment, and release management processes, including Node.js application build pipelines. 
  • Experience with modern front-end and/or back-end web technologies and frameworks. 
  • Solid understanding of Software Development Life Cycle (SDLC) methodologies and Agile (Scrum) practices. 
  • Excellent verbal and written communication skills, including the ability to collaborate effectively across technical and business teams. 
  • Self-motivated, results-oriented professional with a strong commitment to continuous learning and professional growth. 

Preferred  

  • AWS Solutions Architect, Developer, or related AWS certification. 
  • Experience supporting, deploying, and optimizing API platforms and GraphQL services, including automation, monitoring, scalability, reliability, and operational excellence. 
  • Experience with Harness.io and other modern DevOps automation platforms. 
  • Experience with API Gateway technologies (AKANA preferred) and Content Delivery Networks (AKAMAI preferred). 
  • Technical writing and documentation experience. 
  • Experience with Rust or other emerging web technologies and frameworks. 
  • Experience collaborating with business stakeholders, product teams, and cross-functional partners. 

  

CORE WORK ACTIVITIES 

  

Technical Leadership 

  • Trains and/or mentors other team members, and peers as appropriate  
  • Ability to work liaising with multiple teams to steer projects from inception to successful delivery  
  • Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested 
  • Identifies opportunities to enhance the service delivery processes. 

Delivering Technology  

  • Performs complex quantitative and qualitative analyses for service delivery processes and projects. 
  • Facilitates achievement of expected deliverables and obligations of Services Providers 
  • Validates completeness of requirements prior to Service Provider solutioning 
  • Ensures all projects follow the defined development and business case processes 
  • Ensures proper coordination with appropriate IT and vendor relations teams 
  • Provides consultation for routine and complex systems development 
  • Ensures early warning to the business stakeholder executives regarding degraded or missed service levels 
  • Coordinates with Application Delivery and Infrastructure teams for deployment and production support activities 

  

IT Governance 

  • Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed 
  • Maintains a proper balance between business and operational risk  
  • Ability to assess when risks need to be escalated to right channels.  
  • Follows the defined project management standards and processes 

Service Provider Management 

  • Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics. 
  • Makes short term plans for the team to effectively utilize resources 
  • Monitors Service Provider outcomes 
  • Reviews estimates of work effort for client project provided by Service Providers for accuracy 
  • Facilitates timely resolution of service delivery problems and minimizes the impact to clients 

  

MANAGEMENT COMPETENCIES  

 

Leadership 
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. 
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action. 
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. 
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. 
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.  
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. 

Managing Execution 
  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization. 
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. 
  • Driving for Results - Sets high performance standards for self and others; takes ownership of objectives; initiates, focuses, and monitors efforts to achieve goals; and acts proactively, going beyond what is required. 

  

  

Building Relationships 
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. 
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. 
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed. 

Generating Talent and Organizational Capability  
  • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively. 
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. 

Learning and Applying Professional Expertise 
  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application. 
  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges 
  • Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process   
  • Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space. 
  • Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security 
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. 
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). 
  • Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. 
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. 
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents. 
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience. 

  

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.