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Senior Manager, Card Data Products

Marriott International HQ
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JOB SUMMARY

The Senior Manager, Card Data Products is a member of the Data, Analytics and AI team and an integral part of Marriott’s Revenue and Technology organization.  This position will be a technical and subject matter expert in customer, digital and marketing data with a special focus on Marriott’s Cobrand Credit Card line of business.  This is an individual contributor role that entails hands-on data analysis & engineering skills to build and manage data products supporting analytics, reporting and machine learning needs.  The Senior Manager will also partner with banks on data integration & provide technical support to large-scale Marriott reporting and operational projects; implement system and business process changes to improve data quality; and support departmental initiatives in the areas of data governance, data management, and analytics. The Senior Manager will also be responsible for contributing to the development of our cloud data platform by setting requirements and consulting on future platform initiatives.

We are looking for a driven individual with strong consulting skills, a SQL programming background to manage robust data pipelines and experience with cloud computing & modern data warehousing environments. This hybrid technical management role will include collaborating with business disciplines, IT and external 3rd parties to bring in new data engineering technologies, build and manage data processing frameworks, and help deploy analytics reports & models to production.


CANDIDATE PROFILE 


Education and Background 


•    Bachelor’s degree from an accredited university in Data Analytics, Computer Science, Engineering, Information Systems or similar quantitative discipline required (MS or MBA preferred)
•    Cloud Data & Project Management Certification or background desired

Business and Technical Experience


•    5+ years of progressive experience in data management, analytics, data warehousing, or data science OR 3+ years with a Master's degree
•    Strong background in SQL for data analysis and new dataset development
•    Experience working on Hospitality data analytics and reporting strongly desired
•    Experience understanding marketing & digital data to enable omnichannel customer experience & measurement desired
•    Proven track record delivering from ideation to execution with data, visualization tools and analytic technique
•    Customer obsessed product mindset with ability to architect technical solutions for complex business problems
•    Technical Skills
•    Cloud Data Warehouse (Snowflake - preferred, Big Query/Redshift & traditional data warehouses considered)
•    Cloud Data Platform (AWS - preferred, Azure/GCP/Hadoop also considered)
•    Data Analysis/Programming languages (SQL, Python, Spark)
•    Experience with Data Visualization Tool (Tableau, PowerBI preferred)

CORE WORK ACTIVITIES

Demonstrating and Applying Discipline Knowledge 


•    Manage data product development using Snowflake SQL and/or Spark including:
o    Facilitate data integration & exchanges with domestic and international bank partners
o    Manage customer journey tagging & tracking requirements for digital & email data collection
o    Hands-on design of data products in Snowflake for enabling reporting and analytics
o    Develop & automate data engineering jobs using stored procedures & task schedulers
•    Identify new ways of engineering existing data or acquiring new data sources to support development of customer data products
•    Act as a bridge between GT and analytics teams facilitating data shares in a timely and accurate manner
•    Collaborate with peers and Director, Data Strategy & Management to develop systems and technologies that promotes automation & monitoring
•    Act as a trusted subject matter expert & partner with analytics teams to make recommendations on data usage
•    Perform user acceptance testing and build quality assurance plans for new data products

Managing Responsibilities with Stakeholders


•    Develops and maintains effective relationships with both internal and external stakeholders across the organization.  Fosters a positive climate to build effective teams that are committed to organizational goals and initiatives.
•    Updates stakeholders on key initiative wins and opportunities, responds to concerns, and solicits feedback.  Engages leadership to develop and execute action plans to address gaps.
•    Assists direct reports with building and maintaining stakeholder relationships as business partnerships. 


MANAGEMENT COMPETENCIES 


Leadership


•    Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
•    Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
•    Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
•    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
•    Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
•    Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
•    Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
•    Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
•    Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
•    Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
•    Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  
•    Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability 
•    Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
•    Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
•    Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
•    Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
•    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
•    Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o    Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o    Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o    Reading Comprehension – Understands written sentences and paragraphs in work related documents.
o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.
 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.