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Senior Manager, Digital & Technology Transformation – CALA

Argentina Office
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JOB SUMMARY

The Senior Manager, Continent Technology, Digital + Technology Transformation, Caribbean & Latin America (CALA), Global Technology, is a key member of the Caribbean and Latin America (CALA) Digital + Technology Transformation Global Technology team, reporting directly to the Director, Director, Information Technology - CALA Hotel Openings & Conversions. This position is responsible for planning and executing the day-to-day Technology change management for OCPMS and integrated systems and communications activities for the CALA Continent above property and property impacted by Marriott’s Digital + Technology Transformation (DTT). 

The primary focus of Continent Technology over the next few years will be on planning, designing, preparing and deploying DTT. DTT is a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The DTT Technology Team was established to enable and accelerate DTT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. 

This role will be built upon our existing Technology change management and communications strategies to create and execute the Technology deployment plans throughout the program’s deployment journey, from Design to Stabilize. This role will partner closely with colleagues throughout the entire DTT Program – including (but not limited to) Global Change Management, Global Technology, Communications, Deployment, Learning, CALA Continent stakeholders and Testing Teams. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.

The Senior Manager, Continent Technology, Digital + Technology Transformation, Caribbean & Latin America (CALA), Global Technology will oversee a team of professionals supporting infrastructure, implementation/pre-work, command center support, edge case handling and beta/pilot deployments.

Key responsibilities include:

  • DTT Stakeholder Engagement Plan and Execution: Partners across disciplines and develop a comprehensive stakeholder engagement plan for CALA and drives the execution of the plan with key stakeholders to migrate to OCPMS.
  • DTT Deployment Plan (OCPMS and Integrations to OCPMS) + Execution: Partners with Director and the Global DTT team to develop OCPMS deployment plan for CALA properties. Drives engagement of continent subject matter experts during change impact assessments. Partners with the Global DTT team, Global Technology and Global Operations to execute the plan and related deliverables to drive the completion of milestone tasks and overall requirements. Partners closely with the Business Process, Deployment and L+D teams.
  • DTT Technology  Measurement + Analytics: Directs the day-to-day Technology readiness and Technology adoption activities for OCPMS, including scorecards and appropriate forums. Partners closely with the deployment team to develop reports for key MI leaders on readiness pre-cutover and the progress of adoption and highlighting Technology challenges after cutover (e.g., fatigue, confusion, lack of alignment, etc.)

CANDIDATE PROFILE 

Education and Experience 

  • Bachelor’s degree or an equivalent combination of education and experience 
  • 8+ years of relevant professional experience (Hotel Operations, Project Management, Technology Implementation & Training, Stakeholder Engagement, or Account Management strongly preferred).
  • Previous experience with Oracle’s Property Management system and Central Reservation systems a clear advantage
  • Experience on-property or above property in the Caribbean and Latin America Region, strongly preferred.
  • Experience with working with international properties required  
  • Strong personal leadership, organizational, relationship-building, and negotiation skills
  • Outstanding formal and informal presentation skills
  • Strong customer service orientation strongly preferred
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
  • Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
  • Excellent written and oral communication skills
  • Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
  • Ability to work effectively in a complex, service-intensive, deadline-driven environment
  • Ability to work with and influence cross-functional teams in a matrixed organization
  • Ability to build strong relationships to leverage information and insights across key groups
  • Ability to inspire confidence in senior management and to be recognized for stakeholder engagement and deployment leadership
  • Ability to be detailed oriented, while maintaining alignment with broader organization objectives
  • Ability to juggle multiple projects and many stakeholders
  • Basic project management skills
  • Ability to complete deliverables with high quality and up to established standards
  • Proficiency with Microsoft Word, Excel and PowerPoint applications
  • Fluent English and Spanish speaker required, Portuguese an advantage

                                                                        

CORE WORK ACTIVITIES 

DTT Stakeholder Engagement and Communication:

  • Partners with Director and the Global DTT team to develop and execute comprehensive stakeholder engagement.
  • Manage and maintain deployment plans and coordinate deliverables through a formal review process while adhering to tight timelines.
  • Executes deployment plans working closely with Global DTT team, Continent teams, and other discipline teams to meet defined success measures.
  • Prepares timely status updates for leaders and senior executives.

DTT Deployment Plan (OCPMS and Integrations to OCPMS) and Execution:

  • Plans and executes the stakeholder and change impact analysis for on-property associates.
  • Partners with the Director and colleagues from the Global DTT Team to create and execute a comprehensive deployment plan and related deliverables for properties in CALA. 
  • Partners closely with the Director and Continent teams to create a deployment strategy for CALA to maximize adoption.
  • Executes the deployment plans working closely with Continent, Global Deployment teams, Global Technology and continent counterparts to meet defined success measures. 
  • Develops and distributes required deployment deliverables (e.g., presentations, job aids, communications, etc.). 
  • Identifies, proposes solutions for and manages resolution of issues and risks to OCPMS deployment plan.

DTT Technology Measurement and Analytics

  • Monitors, detects, and manages deployment readiness (OCPMS) and adoption through the change journey.
  • Executes change readiness survey for deployment community; compiles results and applies learnings to OCPMS deployment plans iteratively.
  • Creates a deployment scorecard in partnership to help identify wins and challenges with change adoption. 
  • Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction.

 

MANAGEMENT COMPETENCIES 

Leadership
  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
Managing Execution
  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability 
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.