Spa and Wellness Experience Trainee

ABOUT THE PROPERTY

W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it's Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this is an exclusive boho-chic hotel by the sea with a distinctive design inspired by the essence and hippy heritage of the island. Crafted to channel energy toward the horizon, the Mediterranean spirit is infused into each of the 154 rooms and suites.

Culinary excellence takes center stage with Yellow Fish Restaurant showcasing the finest local flavors and STEPS serving award-winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine.

Two spacious and light-filled meeting rooms are available, in addition to wellness facilities such as Away® Spa, the FIT® fitness center, and GLOW, an exclusive adults-only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever® service ensures that every request is met with seamless efficiency.

ABOUT THE BRAND

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

POSITION SUMMARY 

At W Ibiza, our Away® Spa is an intimate, high-energy wellness space where luxury meets lifestyle. As Spa Trainee, you will be at the intersection of wellness, guest experience, and lifestyle activation, playing an active role both inside the spa and in the heart of the hotel.

This role goes beyond traditional spa operations: you will be a spa ambassador, engaging guests in the lobby, promoting treatments and fitness experiences, and helping position the spa as a key part of the W Ibiza journey.

• Deliver all guest interactions and services in full compliance with Luxury Quality Assurance (LQA) standards, ensuring a consistent, refined, and personalized luxury experience at all times.
• Demonstrate and actively apply comprehensive knowledge of the hotel, Marriott Bonvoy program, on-property services, outlets, and current events to accurately inform, anticipate, and enhance the guest experience.
• Support Luxury spa operations within a boutique, lifestyle hotel
• Guest engagement and experience-driven sales
• Lobby activation and on-property marketing
• LQA service standards and luxury hospitality etiquette
• Cross-department collaboration in a 5-star environment
• Handle spa reservations and scheduling using hotel systems (Opera, Book4time)
• Welcome guests and ensure all interactions meet LQA and W service standards
• Maintain excellent knowledge of spa treatments, wellness concepts, and retail products
• Participate in lobby activations, including a dedicated spa promotional stand
• Collaborate with Welcome Office / Guest Services to cross-promote spa offerings
• Work with Marketing & Guest Experience teams to attract in-house and external guests
• Promote hotel sports and wellness activities
• Student or recent graduate in Hospitality, Wellness, Sports, Tourism, or Business
• Strong interest in wellness, fitness, spa, and lifestyle hospitality
• Confident communicator with a natural guest-engagement style
• Work in a luxury lifestyle resort with a strong international reputation
• Gain hands-on exposure to spa, guest experience, sales, and marketing
• Be part of a creative, dynamic, and people-driven culture
• Live the Ibiza energy while building a strong hospitality foundation

WHAT YOU WILL LEARN

• Support Luxury spa operations within a boutique, lifestyle hotel
• Guest engagement and experience-driven sales
• Lobby activation and on-property marketing
• LQA service standards and luxury hospitality etiquette
• Cross-department collaboration in a 5-star environment
• Handle spa reservations and scheduling using hotel systems (Opera, Book4time)
• Welcome guests and ensure all interactions meet LQA and W service standards
• Maintain excellent knowledge of spa treatments, wellness concepts, and retail products
• Participate in lobby activations, including a dedicated spa promotional stand
• Collaborate with Welcome Office / Guest Services to cross-promote spa offerings
• Work with Marketing & Guest Experience teams to attract in-house and external guests
• Promote hotel sports and wellness activities

PREFERRED QUALIFICATIONS

• Student or recent graduate in Hospitality, Wellness, Sports, Tourism, or Business
• Strong interest in wellness, fitness, spa, and lifestyle hospitality
• Confident communicator with a natural guest-engagement style

WHY JOIN W IBIZA?