Spa Manager

Spa Manager 

Start or continue your career as a Spa Manager at W Amsterdam where design, fashion, and music connect to create an extraordinary dynamic for the city of canals. 

Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings. 

Step inside W Amsterdam and experience the innovative design and luxury of our 238 stylish guestrooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. 

Tasks & Responsibilities 

• Lead, direct and supervise spa team in creating an outstanding experience for the guest. 

• Provide consistent high standards of customer service and show excellent leadership skills – own and manage the department! 

• Provide a clean and safe spa and leisure environment to both guests and employees. 

• Deal with all membership enquiries, membership sales and other guest inquiries. 

• Ensure all complaints are dealt with promptly and efficiently 

• Consistently develop, promote and grow retail sales and services through training, tools and monitoring 

• Achieve financial objectives and monitor KPI’s 

• Liaise with the sales and marketing teams to promote all aspects of the spa and FIT facility. 

• Attend applicable operational meetings 

• Implement ongoing training for your team to make sure you have a competent team. 

• Lead recruitment for your team and set up the departmental team structure. 

• Keep employees motivated and working as a team, making sure each member of staff understands and adheres to company policies, procedures and guidelines. 

   

Experience 

• Proven track record of spa manager experience in a similar environment. 

• Languages: English is a must, other languages are appreciated. Dutch is a plus. 

• Valid working permit for The Netherlands  

Profile 

You possess high levels of organizational skills and efficiency and are able to work under pressure. As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best.  

If you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues and customers alike.  You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well! 

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