Spa Receptionist Supervisor
The Westin YokohamaPOSITION SUMMARY
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
スパ／サロン予約管理システムを使用し、個人および団体のお客様の施術予約を手配します。
予約内容の確認のため、お客様へ事前連絡を行います。
提供可能な施術・サービスに関するお問い合わせに対応します。
当日の予約・キャンセル状況を随時更新し、直前の変更については施術担当者へ共有するとともに、必要に応じて上司・マネージャーと連携し、スケジュール調整を行います。
ご来館時にはお客様のチェックイン対応を行い、氏名（姓・名）を確認のうえ、スパ施設のご案内を行います。
スパ／サロンの各種サービスの提案・販売を行います。
担当金庫（キャッシュバンク）を管理し、売上金額の正確性を確認するとともに、想定来客数に応じた釣銭を準備し、常に安全に保管します。
スパ／サロン利用料金の精算および必要に応じた支払い承認手続きを行います。
スタッフへの現金チップを受領・記録します。
領収書の照合・スキャン・会計部への提出を行います。
設備や備品の不具合については、エンジニアリング部門へ修理・メンテナンス依頼を行います。
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.