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Stagista Guest Experience / Guest Relation

The Rome EDITION
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Position Summary

According to operational needs, the selected intern will support either the Guest Experience or Guest Relations team. Under the supervision of a designated mentor and experienced staff, the intern will participate in daily activities aimed at ensuring an exceptional guest experience.
This internship is designed for training and skill development, offering hands-on exposure to front-of-house operations, communication, and hospitality service standards.

Guest Experience – Training Activities

During the internship, the trainee will:

  • Assist and observe the team in responding to guest requests, inquiries, and concerns via telephone, email, chat, or mobile messaging.
  • Learn to operate the telephone switchboard and handle wake-up call requests.
  • Support the recording and relaying of messages to appropriate departments (e.g., Housekeeping, Bell Desk).
  • Learn to log guest requests and coordinate with relevant departments to ensure timely follow-up.
  • Provide guests with basic information about room features, hotel services, and local attractions.
  • Assist in taking room service orders and learn to enter transactions into the point-of-sale system.
  • Support guests with internet access or in-room entertainment systems under staff guidance.

Guest Relations – Training Activities

During the internship, the trainee will:

  • Participate in greeting and welcoming guests upon arrival and throughout their stay.
  • Provide general information about the hotel, its facilities, and the surrounding area.
  • Assist the team with handling special requests, reservations, and guest inquiries.
  • Observe and maintain a proactive presence in guest areas to anticipate and respond to guest needs.
  • Support guest follow-up procedures to ensure satisfaction and help resolve concerns promptly.

General Responsibilities

  • Cooperate closely with supervisors and colleagues to achieve training objectives.
  • Follow company policies, procedures, and grooming standards.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Communicate clearly and professionally with guests and colleagues.
  • Develop positive working relationships across departments.
  • Comply with quality assurance standards and operational guidelines.
  • Be prepared to stand, walk, or sit for extended periods and assist with light physical tasks (up to 10 pounds).
  • Perform other reasonable duties as assigned by supervisors, as part of the learning process.

Preferred Qualifications

  • Education: Currently enrolled in or recently completed studies in hospitality, tourism, or a related field.
  • Experience: Previous customer service or hospitality experience is an asset but not required.
  • Supervisory Experience: None required.
  • Licenses/Certifications: None required.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.