Steward Supervisor

ROLE OVERVIEW

 The Stewarding Supervisor is responsible for supervising and supporting Stewards to ensure efficient, safe, and high‑quality cleaning and sanitation of all kitchen and food service areas. The role oversees proper use of chemicals and equipment, supports banquets and culinary operations, and ensures all stewarding tasks meet hygiene and operational standards. This position also assists with training, scheduling, and coaching team members, contributing to smooth back‑of‑house operations and overall guest satisfaction.

POSITION SUMMARY

• Direct and assist Stewards to ensure efficient cleaning, sanitizing, and organization of kitchen and stewarding areas.
• Monitor water temperatures and chemical levels to ensure compliance with cleaning standards, and ensure all readings are documented.
• Operate and maintain all cleaning equipment, including dishwashers, pot‑washing stations, hand‑wash stations, and trash compactors.
• Support banquet and buffet operations by transporting equipment, ensuring adequate stock, and assisting with banquet plate‑ups.
• Assist cooks and kitchen staff by providing required items and completing various support tasks as needed.
• Ensure all cleaned items are properly sanitised and returned to their designated storage locations.
• Support management with hiring, training, scheduling, evaluating, counseling, disciplining, and motivating team members.
• Follow all company, safety, and security policies; report accidents, unsafe conditions, and equipment issues promptly; complete required safety training.
• Ensure uniforms and personal appearance are clean and professional at all times; protect company assets and maintain confidentiality.
• Communicate clearly and professionally; welcome and acknowledge guests according to company standards; anticipate and address service needs.
• Build and maintain positive working relationships; support team efforts to meet quality and operational goals.
• Ensure adherence to sanitation, quality, and performance standards in all stewarding activities.
• Perform physical duties including lifting up to 50 pounds, standing or walking for extended periods, bending, twisting, and working on uneven or slippery surfaces.
• Perform other reasonable duties as requested by Supervisors or Managers.

OUR BENEFITS:

• Exclusive staff discounts on food & beverage and hotel rooms (including all Marriott International properties) for you, your family, and friends.
• Growth and development opportunities through international training programs and career pathways within Marriott International.
• Access to the Employee Assistance Program, supporting your physical, emotional, and financial wellbeing.
• Work with the world’s largest hotel network, committed to equality, diversity, and inclusiveness.
• Duty meals provided.
• Associate transportation provided.
• Uniforms provided and laundered by the hotel.
• Prorated unused sick leave paid out at year end.
• Eligible for overtime pay when working beyond rostered hours.

QUALIFICATION AND EXPERIENCE:

• Completion of a qualification in Hospitality Operations or Food Safety from a recognised training institution (preferred).
• Minimum 2 yearr of experience in stewarding, kitchen operations, or a supervisory position in a hospitality environment.
• Strong knowledge of hygiene standards, sanitation processes, and safe handling of chemicals and cleaning equipment.
• Demonstrated ability to lead teams, coordinate workloads, and maintain high cleanliness and operational standards.
• Strong communication skills, a positive attitude, and the ability to work effectively within a diverse team.
• Must have legal working rights in Fiji.

Sheraton is part of Marriott International's Premium portfolio, which has committed to putting people first for 90years. Apply now! 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.