Supervisor-Operations
Moxy Osaka Umeda【応募資格】
・ホテルフロント業務経験3年以上の方
・Opera知識経験
・PCスキル
・コミュニケーション能力
・業務上必要なレベルの英会話スキル と日本語能力オペレーション部門のリーダーポジションをお任せいたします。
Crew Supervisorとしてチーム内のコミュニケーション強化や後輩へのトレーニング、雰囲気づくりを行なっていただきます。
MOXYはバーカウンターでチェックインをする新しいスタイルのホテルです。
マルチタスククルーとして、
日々のゲストへのチェックイン・チェックアウトを中心とした宿泊業務のみならず、
カフェやドリンクの提供・キッチン業務など、料飲業務も携わります。
・宿泊ゲストや外部ゲストの接客、リクエストへの対応
・お客様満足度の向上
・スタッフコントロール
・チームワーク、他部署とのコミュニケーション
マルチタスクにお仕事をしていただきますので、
経験値やスキルをさらに上げたい方にもおすすめです。
髪色、髪型自由
あなたの個性を尊重します。
【応募資格】
・ホテルフロント業務経験3年以上の方
・Opera知識経験
・PCスキル
・コミュニケーション能力
・業務上必要なレベルの英会話スキル と日本語能力（目安：N2以上）
POSITION SUMMARY
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 3 years of related work experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.
Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.
If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.