Supervisor Reservations (m/f/d)

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests. 

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

"We are Ladies and Gentlemen serving Ladies and Gentlemen"

The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:

Reservations Supervisor

Reporting directly to the Director of Sales & Marketing, The Reservations Supervisor supports the Reservations Manager in leading the team of Reservations Agents and is responsible for overseeing daily operations, ensuring accuracy in room blocks, reservations, and group market codes. This role balances administrative excellence, guest service, and team leadership—communicating company values and culture to new employees, assisting with training and scheduling, and driving revenue through effective sales techniques and inventory management.

Key Responsibilities

• Supervise, motivate, coach and support the daily operations of the Reservations team, ensuring exceptional guest service and accuracy across room and restaurant reservations
• Ensure all daily room and restaurant reservations are processed efficiently and in strict accordance with brand standards and operating procedures
• Monitor daily room inventory, restaurant availability and reservation pace, collaborating closely with the Reservations Manager, Revenue Management and Front Office
• Drive revenue optimization through effective inventory control, active upselling and adherence to established revenue strategies
• Ensure full compliance with Marriott and The Ritz-Carlton brand standards, policies and procedures
• Assist in maintaining high service quality, productivity and performance standards through ongoing coaching, training and hands-on guidance
• Analyze daily reservation trends, booking pace and inquiries, providing regular updates to the Reservations Manager
• Handle escalated guest requests, VIP reservations and special arrangements with professionalism, attention to detail and care
• Assist in preparing departmental reports, forecasts and performance data as required
• Foster strong collaboration with Sales, Revenue Management, Front Office, Food & Beverage and other hotel departments to ensure seamless guest experiences
• Ensure accurate use, maintenance and troubleshooting of all reservation systems, including MARSHA, OPERA and restaurant reservation platforms
• Participate actively in the implementation and testing of new reservation systems or operational updates as part of the departmental workstream

Your Qualifications

• Previous experience in Reservations or Front Office within a luxury hotel environment, with initial supervisory or leadership experience being an advantage
• Strong leadership and interpersonal skills, with the ability to motivate, guide and support a team
• Excellent organizational and analytical skills with a strong attention to detail
• Familiarity with hotel system implementations, change management initiatives or operational projects is a plus
• Commercial awareness and a basic understanding of revenue management principles
• Outstanding guest service orientation and excellent communication skills
• Ability to remain calm, professional and solution-oriented in a fast-paced, demanding environment
• Excellent command of German and English, both written and spoken; additional languages are an advantage
• Working knowledge of OPERA, MARSHA, restaurant reservation systems (such as SevenRooms) and Microsoft Office applications
• Strong sense of responsibility, reliability, flexibility and teamwork
• Excellent problem-solving skills and the ability to make sound operational decisions in the absence of the manager

Our Benefits:

• Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
• Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
• Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
• Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
• Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
• Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits
• Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance

The statutory gross minimum remuneration for this position, based on full-time employment, is € 2.330,00 per month. A higher salary is guaranteed and depends on your qualifications and experience.

Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.

 

Have we sparked your interest?

Then apply today via email: bewerbung.vienna@ritzcarlton.com 

Please be advised that a valid working permission for Austria is required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.