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Supervisor - Starbucks

JW Marriott Austin
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Description

Position Information

Location: JW Marriott Austin

 

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As Coffee House Supervisor, you will help lead daily operations, ensuring excellent service, smooth workflows, and an environment where both associates and guests feel welcome.

 

Responsibilities:

What You’ll Do

  • Oversee the coffee outlet in the absence of the department manager, ensuring smooth operations and guest satisfaction.
  • Assist with training, scheduling, and coaching associates to maintain performance standards and a positive team culture.
  • Monitor staffing levels, opening and closing duties, and adherence to safety and service procedures.
  • Ensure menu knowledge, suggestive selling, and quality standards are consistently upheld by the team.
  • Support cash handling, payroll reporting, inventory control, food ordering, and waste tracking.
  • Enforce safety, sanitation, and brand standards to create a safe, clean, and guest-focused environment.
  • Other duties as assigned.

What You’ll Bring

  • High school diploma or GED required.
  • At least one year of experience in customer service, with prior supervisory or leadership experience preferred.
  • Strong communication and interpersonal skills with the ability to direct and motivate a team.
  • Ability to learn quickly, use technical equipment such as espresso machines, and process transactions using POS systems.
  • Commitment to guest service, organization, and maintaining a clean, safe work environment.

 

 

 

Other information:

What You Can Look Forward To

  • Medical, Dental, and Vision insurance (starting Day 1)
  • Life Insurance and Disability Insurance
  • Paid Parental Leave
  • DailyPay option
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Vacation/Paid Time Off (PTO) with rollover
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development and tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

 

Additional Information: This hotel is owned and operated by an independent franchisee. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.