Team Leader ASO

JOB SUMMARY 

As the Functional Specialist and Organizational supervisor, the role of the Team leader, ASO South Africa is to maintain effective financial performance by ensuring that profitable sales are generated and operational controls are in place within a sales engine of the Global & Account Sales Organization.

In the role of Functional Specialist, the position provides leadership and management oversight to sales professionals whose activities are specifically focused on area(s) such as a business segment, unique revenue stream, customized client support or specific geographic area. Considered a specialist in a given functional area, this position provides direction and support to the sales team(s) in the implementation of sales strategies to achieve assigned revenue targets. As the Organizational Leader, the position assists GSO & ASO Leadership in ensuring sales efforts and resources are aligned with the overall GSO Mission and Vision, and that the department business plan is being executed effectively. Creates a team environment that encourages accountability, high standards, and innovation. Develops specific goals and plans to prioritize, organize, and accomplish work. Makes sure others understand performance expectations. Leads specific team while assisting with meeting or exceeding department goals. Provides direction and assistance to other organizational units’ policies and procedures, and efficient control and utilization of resources.

Contributes as needed key insights to the Area team for owner meetings, acts as expert regarding account strategy and direction.  Reviews sales and marketing results and openly communicates sales challenges and successes. Proactively addresses potential areas of concern and proposes solutions to owners.

CANDIDATE PROFILE 

Education and Experience 

• Has validated experience– recognized as an expert in specific business segment(s), functional area(s), and/or geographical area(s). 
• Excellent professional relationships with the main influencers within their area of expertise. 
• Minimum 5 years sales leadership experience in above or on-property roles. 
• Proven corporate/multi-segment account management experience 
• Proven team leadership experience. 
• English language written and spoken generally required. 
• Command of language and culture of geographic area of specialization generally required. 
• 6+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance and 
• 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major, or 
• 8+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance 
• Experience managing and defining transformational strategies for business units. 
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity. 

Managing Work, Projects, and Policies 

The role of the Team leader ASO South Africa is to support the GSO/ASO vision and mission by providing business support and operational excellence to teams of GSO Sales Professionals. In addition, the position directs and leverages Marriott resources to support the achievement of revenue targets and financial performance. This position is also responsible for leading and directing one or several specific sales teams in the processes of strategic account management and team-based sales. Proactively supports relationship with key owner stakeholders in market alongside RVP, SDC & OPR

• Advises and sets business development strategy for his/ her defined customers globally 
• Oversight of departmental budget for the account sales team in South Africa 
• Manages a staff of 3 or more associates and/or contract employees 
• Develops strategies and executes activities to drive financial and operational results. 
• Coordinates and implements work and projects as assigned. 
• Generates and provides accurate and timely results in the form of reports, presentations, etc. 
• Analyzes information and evaluates results to choose the best solution and solve problems. 
• Develops specific goals and plans to prioritize, organize, and accomplish work. 
• Sets and tracks goal progress for self and others. 
• Monitors the work of others to ensure it is completed on time and meets expectations. 
• Provides direction and assistance to other organizational units’ policies and procedures, and efficient control and utilization of resources. 
• Act as customer advocate by understanding GSO & ASO customer’s requirements, expectations and needs; removes barriers to business solution development. 
• Develops relationships with outside vendors and strategic partners in an effort to expand exposure of Marriott brands to internal and external customers. 
• Pursues opportunities to capitalize on strengths and market conditions, and to counter competitive threats. 
• Stays abreast of developments in the areas of Strategic Account Management and Team-Based Sales in order to provide relevant direction. 
• Determines ROI on sales opportunities. 
• Assists GSO Leadership in developing overall business strategies for the department; reviews and manages controllable expenses as appropriate. 
• Directs regular reporting activities associated with account tracking, spending data, department revenue, profitability analysis, etc. 
• Ensures effective measurements of process and outcomes of business and account plans. 
• Oversees the use and maintenance of internal systems. 
• Positioned as the Subject Matter Expert in matters related to the specific area of expertise. 
• Prepares for and facilitates productive meetings. 
• Supports operating budgets and sales targets to support the ASO business plan. 
• Works with Revenue Management and other Functional Areas to assist in the development of business segment, revenue stream and/or geographical area sales strategies. 

Leading Team 

• Creates a team environment that encourages accountability, high standards, and innovation. 
• Leads specific team while assisting with meeting or exceeding department goals. 
• Makes sure others understand performance expectations.
• Ensures that goals are being translated to the team as they relate to tracking and productivity. 
• Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. 
• Understands employee and develops plans to address need areas and expand on the strengths. 
• Provides the team with the capabilities needed to meet or exceed expectations. 
• Leads by example demonstrating self-confidence, energy and enthusiasm. 

Conducting Human Resources Activities 

• Acts proactively when dealing with employee concerns. 
• Extends professionalism and courtesy to employees at all times. 
• Communicates/updates all goals and results with employees. 
• Meets semiannually with staff on a one-to-one basis. 
• Establishes and maintains open, collaborative relationships with employees. 
• Solicits employee feedback. 
• Interviews job candidates and assists in making hiring decisions. 
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion. 
• Observes behaviors of employees and provides feedback to individuals. 

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner. 
• Manages group or interpersonal conflict. 
• Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner. 
• Manages time effectively and conducts activities in an organized manner. 
• Presents ideas, expectations and information in a concise, organized manner. 
• Uses problem solving methodology for decision making and follow up. 
• Performs other reasonable duties as assigned by manager. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.