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Team Leader - VIP Service 主任

W Taipei
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Purpose of Role

Responsible for assisting the Manager in ensuring the highest standards of service are provided in accordance with B&F operating procedures, in order to meet and exceed guest satisfaction.

 

Responsibly Description 

  • Manage and create menus according to guest needs and dietary requirements.
  • Liaise with Venue Managers, Chefs and Hostess in relation to necessary follow-up on reservations and special menus.
  • Maintain communication with all departments to ensure VIP customer service needs are met. 
  • Join the service team when VIPs or board members dine at venues.  Make sure appropriate discounts are applied accordingly.
  • Assist with service at venues and engage guests in conversation about dining experiences at the hotel.
  • Follow all company policies and procedures.
  • Manage and create menus according to guest needs and dietary requirements.
  • Liaise with Venue Managers, Chefs and Hostess in relation to necessary follow-up on reservations and special menus.
  • Maintain communication with all departments to ensure VIP customer service needs are met. 
  • Join the service team when VIPs or board members dine at venues.  Make sure appropriate discounts are applied accordingly.
  • Assist with service at venues and engage guests in conversation about dining experiences at the hotel.
  • Follow all company policies and procedures.
  • Assist with service at venues during special events and W Happenings.
  • Maintain good relationship with board members and VIPs.
  • Build good communication with administrative assistants.
  • Meet special guests (Marriott Bonvoy members, etc..), establish good relationship and ensure guests enjoy their stay at W.
  • Conduct trainings for Hostesses on welcome experience.
  • Train all Talents to ensure they recognize VIP and board members.
  • Act with a degree of independence as liaison between internal and external clients.
  • Accomplish a set of administrative duties, such as attend meetings, maintain activity log book and other specific duties related to the role.
  • Handle customer requests and complaints when appropriate, in order to WOW them while ensure the delivery of a W lifestyle experience.

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.