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Multi-Property Marketing Communications Executive

Amman Marriott Hotel
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POSITION SUMMARY

Multi Property Marketing & Communications Executive position supports the marketing initiatives of Amman Marriott Hotel, Dead Sea Marriott Resort & Spa, Petra Marriott Hotel, and Sheraton Amman Al Nabil Hotel. This role is responsible for promoting brand visibility, creating and managing marketing materials, coordinating media and influencer visits, and maintaining accurate digital content. The ideal candidate will be detail-oriented, skilled in communication, and passionate about hospitality marketing, playing a key role in enhancing the image and reputation of our hotels across various platforms.

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

 

CANDIDATE PROFILE 

 

Education and Experience:

  • Bachelor’s degree in marketing, Communications, Hospitality Management, or a related field
  • Minimum 1–2 years of experience in marketing, communications—preferably within the hospitality or travel industry
  • Experience in managing digital content, social media platforms, and basic design tools is a plus
  • Familiarity with brand standards, media coordination, and marketing analytics is highly desirable
  • Strong written and verbal communication skills in English and Arabic

 

Professional Attributes, Skills & Experience:

  • A good understanding of digital and social media having the knowledge and passion to pursue/explore new mediums to engage in.
  • Leverage social media and make sure hotels have a strong presence on social networks.
  • Stay abreast of social media trends and incorporate them into the hotel's and outlets' social media accounts.
  • Understanding of digital exposure initiatives
  • Strong understanding of online marketing concepts, including SEO, PPC, e-mail marketing and social media
  • Must be able to demonstrate a strong knowledge of technology and it’s up to date applications
  • Advanced skills with social media management applications
  • Possesses excellent writing skills in English and Arabic
  • Strong social skills and comfortable at holding conversations at all levels
  • Good organization skills
  • Solid understanding of development for dynamic websites and/or content management systems
  • Determined, tenacious, like to experiment, thinking out of the box is a must
  • Ability to create great working relationships with all levels of the hotel and across multiple disciplines
  • Strong communication and presentational skills

 

CORE WORK ACTIVITIES:

  • Promote awareness of brand image internally and externally.
  • Develop marketing materials for promotional events, campaigns and launches.
  • Refer requests for information from the media and influencers to an appropriate spokesperson or information source.
  • Prepare or edit letters, invitations, monthly and quarterly reports, and news releases
  • Handle photo and video shoots on properties.
  • Support activities and initiatives to bolster the properties’ reputation and image in the media and in the community.
  • Make updates to property website by making changes directly to the website or by coordinating with appropriate others in order to make updates.
  • Support media relations outreach efforts, including pitching ideas and events, interview facilitation, and media tours.
  • Coordinate on-property visits from media/influencer, including reservations, amenities, special requests, and dining.
  • Update digital library.
  • Monitor social media coverage and other external factors to identify potential or actual problem areas and opportunities.
  • Assist with on-site media relations for local events, including, but not limited to, grand openings/anniversaries, marketing/promotional events, and other press functions.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Perform other reasonable job duties as requested by Supervisors.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Support all co-workers and treat them with dignity and respect.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Manage properties’ websites and ensure brand standards compliance
  • Manage hotel content on Brand.com, Local Property Modules and campaign sites to optimize conversion of visitors and drive incremental revenue to the hotels
  • Build landing pages and deals % offers pages to support segmental marketing campaigns and to reinforce hotels’ USPs. Support execution of communication plan to drive share from specific target markets.
  • Ensure content (video, photography & descriptions) of online channels remain accurate and brand compliant.
  • Implement e-mail marketing strategies and execution
  • Manage activities of assigned social media channels and update all social presences of the hotels and outlets.
  • Manage active and engaged communities around defined topics and lead generation
  • Maintain current knowledge of all Marriott Social Media Policies and Procedures to ensure compliance.
  • Monitor community feedback in real-time, drive daily engagement with public interaction on Social Media Channels.
  • Verify brand positioning and voice 
  • Produce written communication with internal and external customers requiring a high level of professionalism and attention to detail.

 

 

COMPETENCIES 

 
  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

 

Managing Execution
  • Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

 

Building Relationships
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

 

Generating Talent and Organizational Capability 
  • Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

 

Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
    • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 
  • Creative Expression - The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others.
  • Marketing - The ability to generate the strategy used in sales techniques, communications, and business development to positively impact customer relationships and business profitability. 
  • Internet/Intranet/Extranet Design - Knowledge of web and digital fundamentals, including web and digital design principles and approaches, the impact of various technical design choices, and their impact on the user experience.
  • Program Coding - The ability to design and develop programs from functional and technical specifications using standard design techniques, programming languages, and tools (e.g., flow charting).
  • Troubleshooting - Determining causes of complex mechanical or technological operating errors and implementing an appropriate resolution.
  • Equipment Selection - Determining the kind of technology tools and equipment needed to do a job.
  • Security - Knowledge of principles, tools, security, and procedures of security administration including levels of cryptography, encryption algorithms, allowable (legal) encryption tools, effective methods of network monitoring, policies regarding personally identifiable information (PII) and best practices required to maintain secure, reliable, and redundant systems. This includes the ability to construct and implement information security plans for developing systems, new products and new technologies.
  • Mechanical - Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.