Quality & Administrative Assistant (The Westin Dragonara Resort)

POSITION SUMMARY

The Quality & Administrative Assistant is responsible for working closely and assisting the Director of Quality Assurance and Operational Innovation. This will include assisting in an array of administrative related tasks, ensuring compliance with the Brands standards, policies and procedures as well as supporting on the various committees and initiatives. 

Responsibilities:

• Conduct general administrative tasks, including data inputting, digital filing, minute-taking, and conducting follow-ups on action items.
• Handle confidential information and sensitive matters with discretion and professionalism.
• Respond promptly and professionally to emails and telephone calls, both internal and external, ensuring accurate and courteous communication.
• Attend and actively participate in a variety of meetings concerning hotel operations, taking minutes if requested, distributing them and following up with the attendees
• Attend and actively contribute to the Marriott Bonvoy Committee
• Attend and actively contribute to the Health & Safety Committee meetings, sharing minutes and conducting necessary follow ups with the team.
• Take the lead in the Sustainability Committee. Organising Corporate Social Responsibility (CSR) activities throughout the year; coordinating events, projects, volunteers, and resources to support community engagement initiatives. As well as ensuring to adhere to Green Key requirements. Sharing minutes and conducting follow ups with the team.
• Manage and update the fitness studio's Facebook page, ensuring regular postings and engaging content to promote the hotel's fitness facilities and classes by working closely with the marketing team. Expand on this means whereby possible
• Prepare documents, presentations and visuals as required 
• Apply Marriott Bonvoy points to local outlet diners upon receiving requests and receipts
• Create and update SOPs as requested
• Become a brand ambassador for Westin, with an in-depth knowledge of standards and work with the Director of Quality Assurance to implement brand initiatives 
• Create daily refreshers for reminders on hotel standards, and organise bi-weekly quizzes to create a fun way to knowledge check the team.
• Conduct hotel quality inspections as directed by the DoQ
• Work alongside the Quality Champions, take meeting minutes, prepare needed collateral and documentation.
• Prepare detailed reports based on visual and written information obtained from the DoQ or from self-inspections
• Be responsible for checking Landit to ensure the hotel is compliant and up to date with all tasks.
• Be responsible for submitting at least 4 Thrive Drive Submissions annually 
• Issue complimentary taxi approvals on behalf of the General Manager 
• Provide support to other departments and team members as required, demonstrating flexibility and adaptability. Including support of PA duties in their absence.