Additional Information: This hotel is owned and operated by an independent franchisee, JW Marriott. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
• Ensure the implementation of a viable key control program.
• Assist in conducting the required annual quality audit with GM & RD.
• Ensure all team members meet or exceed all hospitality requirements.
• Respond promptly to requests from the Guest Service department.
• Extend professionalism and courtesy to guests at all times.
• Take proactive approaches when addressing guest concerns.
• Provide excellent customer service by being available or accessible to all guests.
• Perform hourly work duties as needed.
• Conduct a bi-annual one-on-one staff meeting.
• Communicate and update all goals and results with employees.
• Extend professionalism and courtesy to employees at all times.
• Take proactive approaches when addressing employee concerns.
• Publish all guest or customer satisfaction results in a timely manner, including all guest satisfaction forms, comment cards, and guest letters.
Follow the property's recovery plan and specific effort.
• Help associates understand the changing needs and expectations of guests and exceed them.
• Lead by example by demonstrating self-confidence, energy, and enthusiasm.
• Help ensure the team has the capabilities to meet expectations.
• Understand associate and guest satisfaction results and communicate game plans to address areas of need and expand strengths.
• Ensure goals are communicated to the team regarding guest follow-up and productivity.
• Develop policies for the Rooms area.
• Authorize hours for the Managers in their area.
• Know and monitor the auditable points according to the Brand Standard.
• Perform all activities related to their position and those requested by their immediate supervisor.
Academic Training: Minimum 3rd Level degree in Administrative careers with specialization in Hospitality and Tourism or master's degrees related to Hotel Administration
General Skills:
Self-motivation skills
Hotel knowledge
Office management
Human relations
Hotel knowledge
Organizational leadership
Strategic management and planning
Negotiation
Teamwork
Specific Skills:
Document management
Budget preparation and control
Hospitality management
Hotel management
Customer satisfaction
Desirable Skills:
Operations management
Business administration and management
Team management and motivation
Professional Experience:
Rooms Director
Rooms Manager
Housekeeping Supervisor
Front Office Manager
3 to 4 years of experience in similar positions
This company is an equal opportunity employer.
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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
