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Stagiaire - Coordinateur/trice Groupe Service Commercial - Septembre 2025

Geneva Marriott Hotel
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JOB SUMMARY

The EBC Trainee supports the Event Booking Centre team by assisting with daily sales and event booking activities. This hands-on training role provides a learning platform for individuals interested in hospitality sales and group coordination. The trainee works closely with the team to manage client enquiries, prepare proposals and contracts, maintain internal systems, and support communication with other departments to ensure a smooth customer journey from enquiry to event handover.

The position offers exposure to Marriott’s sales processes and tools, while developing core skills in customer service, administration, and hotel operations.

 

KEY RESPONSIBILITIES

Sales & Booking Support

  • Assist in responding to group and event enquiries under supervision.
  • Help prepare proposals, contracts, and client communication using standard templates.
  • Support the input and maintenance of data in systems such as Opera Sales & Catering and Microsoft tools.
  • Participate in updating group booking details and ensuring accuracy in system entries.

Administrative Tasks

  • Assist in organizing files and documentation for each enquiry or confirmed event.
  • Help prepare reports, client correspondence, and departmental updates as requested.
  • Support meeting preparations, follow-up emails, and internal communication with relevant departments.

Operational Coordination

  • Attend site inspections and internal briefings as an observer or assistant.
  • Coordinate with internal teams (Event Planning, Kitchen, Operations) to ensure client requirements are clearly understood.
  • Help track deadlines and follow up with clients or departments as needed.

Learning & Development

  • Learn about Marriott’s sales systems, procedures, and brand standards.
  • Participate in training sessions and team meetings to enhance product and system knowledge.
  • Observe and understand the complete sales cycle, from enquiry to post-event feedback.

 

CANDIDATE PROFILE

Education and Experience:

  • Currently enrolled in or recently graduated from a Hospitality, Business, Sales, or Tourism Management program.
  • No prior experience required; any internship or exposure to hospitality is a plus.

Skills and Competencies:

  • Strong communication and interpersonal skills.
  • Organized, detail-oriented, and willing to learn.
  • Proficient in Microsoft Office (especially Outlook, Word, and Excel).
  • Positive attitude and a team player mindset.
  • Fluent in French & English; additional languages are an advantage.

ADDITIONAL INFORMATION

  • This is a trainee/internship position intended for learning and professional development.
  • Trainees will receive regular feedback and mentoring from their manager.
  • Flexibility in schedule may be required depending on hotel activity.
  • An internship evaluation can be provided upon completion.
 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.